Terms of Service
Effective August 25, 2026
1. The service
PetFrontDesk ("we", "us") provides online booking, scheduling, and client-record software for pet-care businesses ("the Service"). By creating an account you agree to these terms on behalf of your business.
2. Accounts & acceptable use
You are responsible for the accuracy of your listings, for activity under your account, and for keeping your credentials secure. You may not use the Service for unlawful purposes, to send spam, or to store content you don't have the right to store. We may suspend accounts that abuse the Service.
3. Subscriptions & billing
Paid plans are billed monthly in advance through Stripe. New accounts get a 14-day free trial; when it ends, the owner dashboard is paused until a plan is chosen (your public booking page keeps working). You can cancel any time from the billing page; cancellation takes effect at the end of the current billing period. If a charge was made in error, contact us within 30 days and we'll refund it.
4. Your data
Your business data — clients, pets, appointments — belongs to you. We host it to run the Service and never sell it. On written request after account closure we will export or delete your data. See our Privacy Policy for details.
5. Appointments are between you and your clients
PetFrontDesk is scheduling software. The services booked through your page are provided by your business — we are not a party to those transactions and are not responsible for the services you deliver, no-shows, or disputes with your clients.
6. Availability & liability
We aim for high availability but the Service is provided "as is" without warranties. To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.
7. Changes
We may update these terms; material changes will be announced in-app or by email at least 14 days before they take effect. Continued use after that constitutes acceptance.
8. Contact
Questions: support@petfrontdesk.com.