Privacy Policy

What we collect

From business owners: your email, password (hashed), business profile, services, and hours. From people who book: the name, email, phone, and pet details they enter on a business's booking page. That information is collected on behalf of the business being booked and is visible to that business only. Billing: payments are processed by Stripe; we never see or store card numbers.

How we use it

To run the Service: showing businesses their calendar and client records, preventing double-bookings, and processing subscriptions. We do not sell personal data, and we do not use client or pet records for advertising.

Where it lives

Data is stored with our hosting providers (Supabase for the database and authentication, Vercel for the application, Stripe for billing, Resend for email, Twilio for SMS delivery). Each business 's records are isolated at the database level — one business can never read another's data.

SMS / text message reminders

If you provide your phone number when booking and opt in to text reminders, the business you booked with may send you SMS messages about that appointment (e.g. a reminder the day before). Message frequency depends on how many appointments you have booked — typically one message per upcoming appointment. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

Mobile information and text messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of information we collect exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your phone number and your SMS opt-in consent are used only to deliver the appointment messages you opted into. We use Twilio as our SMS delivery provider solely to transmit those messages on our behalf; Twilio may not use your number for its own marketing. We do not sell your mobile number.

Cookies

We use only the cookies needed to keep you signed in. No third-party ad or tracking cookies.

Your rights

Business owners can export or delete their account data by emailing us. If you booked an appointment with a business and want your information corrected or removed, contact that business directly, or email us and we'll route the request.

Contact

support@petfrontdesk.com